Decline code reporting
Gain clarity on why transactions fail with Cardflo's decline code reporting. Understand the specific reasons for payment rejections across your entire payment ecosystem. This detailed insight enables targeted adjustments to improve your payment success rates and customer experience.
What you get.
- View specific decline codes issued by card networks and acquirers.
- Categorize decline codes to identify common failure patterns.
- Track decline rates by acquirer, card type, and geographic region.
- Analyse the impact of specific decline codes on overall transaction success.
- Identify opportunities for soft decline recovery based on code type.
- Generate reports to understand issuer-specific decline trends.
Common questions.
Why is it important to track decline codes?
Tracking decline codes helps you understand the precise reasons for failed transactions. This data is crucial for optimising your payment flow, improving decline recovery strategies, and enhancing the overall customer journey by addressing specific payment issues.
Can I filter decline codes by acquirer?
Yes, Cardflo's reporting allows you to filter and analyse decline codes by individual acquirer. This functionality helps you assess the performance of each processing partner and identify any specific issues related to their systems or policies.
How can decline code reporting help improve approval rates?
By understanding specific decline reasons, you can implement targeted strategies. For example, if 'insufficient funds' is common, you can optimise retry logic. If 'do not honour' is frequent, you might adjust routing or fraud rules to improve approval rates.
Related features.
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