Transaction analytics
Transaction analytics offers a detailed view of individual transaction lifecycles from initiation to settlement. Track every event, identify bottlenecks, and resolve customer queries efficiently. This granular data supports operational excellence and enhances customer service capabilities.
What you get.
- View detailed status updates for each individual transaction
- Track transaction timelines from authorisation to capture
- Access comprehensive data on specific decline codes and reasons
- Filter transactions by payment method, amount, or customer ID
- Identify fraudulent transaction attempts and patterns
- Monitor refund and chargeback activity associated with transactions
Common questions.
What level of detail is available for each transaction?
For each transaction, you can access detailed information including authorisation codes, capture status, decline reasons, fraud scores, and associated fees. This comprehensive view aids in troubleshooting and dispute resolution.
How does this help with customer support?
Customer support teams can quickly look up specific transactions using various criteria to answer customer queries regarding payment status, refunds, or declines. This reduces resolution times and improves customer satisfaction.
Can I track the full lifecycle of a transaction, including refunds?
Yes, transaction analytics provides a complete audit trail for each transaction, including any subsequent refunds, partial refunds, or chargebacks. This ensures full transparency and accountability for all payment activities.
Related features.
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