Soft decline retries
Soft decline retries specifically target temporary payment failures that can be resolved by reattempting the transaction. This Cardflo feature intelligently identifies soft declines and automatically resubmits them according to tailored schedules. It significantly boosts approval rates by addressing transient issues without customer intervention, thereby reducing involuntary churn.
What you get.
- Automatic identification and categorization of soft decline codes.
- Intelligent retry algorithms based on historical success rates.
- Configurable retry attempts and intervals per decline type.
- Dynamic routing of retries to alternative acquirers or MIDs.
- Real-time analytics on soft decline retry performance.
- Reduced customer churn by resolving temporary payment issues.
Common questions.
What is a soft decline and how does Cardflo handle it?
A soft decline is a temporary payment failure, often due to insufficient funds, technical glitches, or issuer system errors. Cardflo automatically identifies these and intelligently retries the transaction at optimal times, increasing the chance of approval.
How does dynamic routing benefit soft decline retries?
Dynamic routing allows Cardflo to resubmit a soft-declined transaction through a different acquirer or MID if the initial attempt fails. This increases the likelihood of approval by leveraging diverse network connections and reducing single points of failure.
Can I see which soft declines were successfully recovered?
Yes, Cardflo provides detailed reporting and analytics on all retry attempts. Merchants can monitor the success rates of soft decline retries, identify common causes of temporary failures, and understand the revenue recovered through these efforts.
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