Hard decline management
Hard decline management provides strategic handling for permanent payment failures that cannot be resolved through retries. Cardflo's system identifies these declines and triggers specific workflows, such as customer communication or alternative payment method prompts. This ensures that merchants can address critical payment issues efficiently and maintain customer relationships, minimising potential revenue loss.
What you get.
- Immediate identification and classification of hard decline codes.
- Automated triggering of customer communication workflows.
- Prompting for alternative payment methods for permanent failures.
- Detailed reporting on hard decline patterns and causes.
- Integration with CRM systems for customer outreach.
- Strategic segmentation of customers affected by hard declines.
Common questions.
What is the difference between a hard and soft decline?
A hard decline indicates a permanent payment failure, such as an expired card or suspected fraud, and typically cannot be resolved by retrying. A soft decline is temporary and can often be approved with a retry, for example, due to insufficient funds.
How does Cardflo help manage hard declines effectively?
Cardflo identifies hard declines and prevents unnecessary retries. Instead, it initiates specific actions like notifying the customer to update their payment information or offering alternative payment methods, ensuring a proactive approach to revenue recovery.
Can I customise the response for different hard decline types?
Yes, Cardflo allows merchants to define custom workflows for various hard decline codes. You can tailor customer communications, offer specific alternative payment options, or trigger internal alerts based on the reason for the permanent decline.
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