Dispute management
Cardflo's dispute management platform offers a structured approach to handling all customer disagreements, from initial inquiry to final resolution. This system streamlines communication, automates evidence collection, and provides clear workflows to efficiently resolve disputes, minimising their impact on your business.
What you get.
- Centralized dashboard for all dispute cases
- Automated evidence gathering from transaction data
- Communication tools for direct customer engagement
- Workflow automation for dispute resolution processes
- Detailed reporting on dispute outcomes and trends
- Integration with payment gateways and CRM systems
Common questions.
How does Cardflo streamline the dispute resolution process?
Cardflo streamlines dispute resolution by centralizing all relevant information and automating key tasks. This includes automatic evidence collection, pre-populated response templates, and clear workflow guidance, ensuring disputes are handled efficiently and consistently from initiation to closure.
Can I customise the dispute management workflows?
Yes, Cardflo offers customizable dispute management workflows. You can define specific steps, assign responsibilities, and set triggers based on dispute type, value, or customer history. This flexibility allows you to align the process with your operational requirements.
What types of disputes does Cardflo's system cover?
Cardflo's system covers various dispute types, including unauthorized transactions, service not rendered, merchandise not received, and quality issues. Our platform is designed to manage the full spectrum of cardholder disputes, providing a comprehensive solution for merchants.
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