Chargeback alerts
Cardflo's chargeback alert system provides early notification of pending disputes, allowing merchants to take pre-emptive action. This reduces the number of full chargebacks and associated fees, protecting your revenue and merchant account standing. Act quickly to resolve issues before they escalate.
What you get.
- Real-time notifications from major card networks
- Integration with Ethoca and Verifi for broad coverage
- Automated options for pre-chargeback refunds
- Reduced chargeback fees and operational costs
- Improved merchant account health metrics
- Customizable alert thresholds and delivery methods
Common questions.
How quickly do I receive chargeback alerts?
Cardflo provides chargeback alerts in near real-time, often within hours of a cardholder initiating a dispute with their bank. This speed is crucial for allowing merchants to intervene and resolve issues before they become full chargebacks, minimising financial impact.
What actions can I take when I receive a chargeback alert?
Upon receiving a chargeback alert, you can choose to refund the customer, contact them for resolution, or gather evidence for potential representment. Timely action through our system can prevent the dispute from escalating to a costly chargeback, saving fees and time.
Are chargeback alerts effective for all transaction types?
Chargeback alerts are effective for most transaction types processed through card networks that participate in alert programs. While not every single dispute will generate an alert, they significantly reduce overall chargeback volume by addressing a substantial portion of potential disputes early.
Related features.
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